Privacy Policy
Last Updated: August 28, 2026
Arhamco (“Arhamco”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Arhamco mobile application, website, and related services (collectively, the “Platform”).
By using Arhamco, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Arhamco, we may collect the following information.
A. Account Information
When you create an account, we may collect:
- Name
- Mobile phone number
- Email address
- Profile information
- Login and authentication information
If you use OTP authentication, your mobile number may be used to verify your identity and secure your account.
B. Delivery Information
When you place an order, we may collect:
- Delivery address
- Area/locality
- City
- State
- Postal code
- Delivery instructions
- Contact information required for delivery
You are responsible for providing accurate delivery information.
C. Order Information
We may collect information related to your transactions, including:
- Products ordered
- Vendor/store selected
- Order number
- Order date and time
- Order amount
- Delivery status
- Cancellation information
- Refund information
- Payment status
D. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method, Arhamco may receive information such as:
- Payment status
- Transaction/reference ID
- Payment method
- Amount paid
- Refund status
We generally do not need to store your complete debit-card, credit-card, or banking credentials on our servers.
Payment information may be processed directly by the applicable payment service provider according to its privacy policy and security practices.
E. Location Information
Arhamco may request access to your device location when a location-based feature requires it, such as:
- Finding nearby vendors
- Showing available delivery areas
- Selecting a delivery location
- Improving delivery accuracy
Location access may be requested only when required for a relevant feature.
You can manage location permissions through your device settings. Some features may not function correctly if location access is disabled.
F. Device and Technical Information
We may automatically collect certain technical information, such as:
- Device type
- Operating system
- App version
- IP address
- Device identifiers
- Network information
- Crash information
- Performance information
- Log information
This information helps us maintain security, troubleshoot problems, and improve the Platform.
G. Notifications
If you enable notifications, Arhamco may send:
- Order confirmations
- Order status updates
- Delivery updates
- Account notifications
- Promotional notifications, where permitted
You can manage notification permissions through your device settings.
H. Photos and Media
If a feature requires you to upload a photograph or other media, Arhamco may request access to the relevant media selected by you.
For example, photos may be used when:
- Reporting a damaged or incorrect product
- Submitting proof related to an order
- Updating a profile or vendor listing
- Using another feature that requires media
We will use uploaded media for the purpose for which it was submitted and as otherwise described in this Privacy Policy.
2. How We Use Your Information
We may use collected information to:
- Create and manage your account.
- Verify your identity.
- Process and fulfill orders.
- Connect customers with vendors.
- Arrange and track deliveries.
- Process payments and refunds.
- Provide customer support.
- Send order and service-related notifications.
- Detect and prevent fraud, abuse, and unauthorized activity.
- Maintain and secure the Platform.
- Troubleshoot technical issues.
- Improve our services and user experience.
- Analyze Platform performance.
- Comply with legal and regulatory obligations.
- Send marketing communications where permitted and according to your preferences.
3. How Arhamco Works as a Multi-Vendor Platform
Arhamco connects customers with independent vendors.
When you place an order, certain information may be shared with the relevant vendor to enable order fulfillment.
This may include:
- Customer name
- Order details
- Delivery information
- Contact information required for fulfillment
- Special delivery instructions
Vendors are expected to use customer information only for legitimate business and order-fulfillment purposes and in accordance with applicable laws.
4. Delivery Partners
Where delivery is provided through a delivery partner, we may share information necessary to complete the delivery.
This may include:
- Customer name
- Delivery address
- Contact number
- Order information
- Delivery instructions
- Location information where required
Delivery partners may use this information only to provide the relevant delivery service.
5. Third-Party Service Providers
Arhamco may use third-party service providers to operate and improve the Platform.
These may include services for:
- Payment processing
- OTP and SMS verification
- Push notifications
- Cloud hosting
- Database and storage
- Authentication
- Maps and location services
- Analytics
- Crash reporting
- Customer support
- Delivery services
These providers may process information on our behalf or independently according to their applicable terms and privacy policies.
6. Firebase and Google Services
Arhamco may use Google Firebase services for features such as:
- Authentication
- OTP verification
- Cloud services
- Push notifications
- Database services
- File storage
- Analytics
- Crash reporting
Information processed through these services may include account, device, authentication, technical, and application-related information depending on the Firebase services enabled in the app.
Use of these services is subject to applicable Google/Firebase policies.
7. Cookies and Similar Technologies
Our website or Platform may use cookies, local storage, SDKs, pixels, or similar technologies to:
- Maintain sessions
- Remember preferences
- Improve functionality
- Analyze usage
- Improve security
- Measure performance
You may be able to control certain cookies through your browser settings.
8. How We Share Information
We may share information when reasonably necessary with:
- Vendors fulfilling your order
- Delivery partners
- Payment service providers
- Authentication and OTP providers
- Cloud and hosting providers
- Analytics and technical service providers
- Customer support providers
- Government authorities or law-enforcement agencies when legally required
- Professional advisers where necessary
- Business successors in connection with a merger, acquisition, restructuring, or sale of assets
We do not sell your personal information to third parties for their independent marketing purposes.
9. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials and OTPs confidential.
Do not share your OTP or password with anyone.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain your account.
- Complete transactions.
- Resolve disputes.
- Prevent fraud and abuse.
- Meet legal, accounting, tax, and regulatory requirements.
- Enforce our agreements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw certain permissions or consents.
- Manage notification preferences.
- Manage device permissions such as location and camera access.
- Raise a privacy-related complaint.
Some information may need to be retained where required by law or for legitimate business purposes.
12. Account Deletion
You may request deletion of your Arhamco account through the available account settings or by contacting us.
When an account deletion request is received, we may delete or anonymize applicable personal information, subject to information that must be retained for legal, security, fraud-prevention, dispute-resolution, accounting, or regulatory purposes.
13. Children's Privacy
Arhamco is not intended for children who are not legally permitted to use the Platform under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
14. Data Transfers
Your information may be processed or stored by Arhamco or its service providers in locations where they operate.
Where required by applicable law, appropriate safeguards will be applied to such processing or transfers.
15. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, payment services, or other services.
Arhamco is not responsible for the privacy practices of third parties.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
16. Vendor Privacy Responsibilities
Vendors using Arhamco may receive limited customer information necessary to fulfill orders.
Vendors must:
- Use customer information only for legitimate purposes.
- Protect customer information from unauthorized access.
- Not misuse customer information.
- Not sell or disclose customer information without lawful authorization.
- Follow applicable privacy and data-protection laws.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the “Last Updated” date and, where appropriate, provide additional notice through the Platform.
Your continued use of Arhamco after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to applicable law.
18. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Arhamco
Email: admin@arhamco.com
Website: www.arhamco.com
19. Consent
By using Arhamco, you acknowledge that you have read and understood this Privacy Policy.
Where consent is legally required for a particular processing activity, Arhamco will seek consent through appropriate means.
You may withdraw consent where permitted by applicable law; however, withdrawing certain permissions may affect the availability of specific Platform features.