Refund Policy

Last Updated: August 28, 2026

At Arhamco, we aim to provide customers with a reliable and convenient shopping experience. Since Arhamco is a multi-vendor marketplace, products may be supplied and fulfilled by independent vendors.

This Refund Policy explains when customers may be eligible for a refund, replacement, or other resolution.

1. Eligibility for Refund

A customer may be eligible for a refund or replacement when:

The wrong product was delivered.
A product is missing from the order.
A product arrives damaged.
A product is expired or otherwise unsuitable for use.
The delivered product is materially different from the product ordered.
An order is cancelled and a refund is applicable.
A payment was successfully deducted but the order was not successfully placed.
Arhamco or the vendor determines that a refund is appropriate.

Refund eligibility may depend on the nature of the product, order status, evidence provided, and applicable law.

2. Grocery and Perishable Products

Many grocery products are perishable or have limited shelf life.

For perishable products, customers should report any issue as soon as possible after delivery, preferably within 24 hours.

Examples include:

Fruits and vegetables
Dairy products
Fresh food
Bakery products
Meat or other fresh items
Other products with limited shelf life

Due to health, safety, and hygiene considerations, certain perishable products may not be eligible for return.

Where appropriate, Arhamco or the vendor may provide a refund, replacement, or another suitable resolution.

3. Damaged Products

If a product is damaged when delivered, customers should:

Take clear photographs of the damaged product and packaging.
Keep the product and packaging until the issue is resolved.
Contact Arhamco customer support as soon as possible.
Provide the order number and relevant details.

After reviewing the claim, Arhamco or the vendor may approve a refund or replacement.

4. Wrong Product

If you receive a product that is different from the product you ordered, please contact customer support promptly.

After verification, Arhamco may provide:

A replacement;
A refund for the affected item; or
Another appropriate resolution.

5. Missing Products

If one or more products are missing from your order, please report the missing item to customer support.

After verification, the applicable amount for the missing product may be refunded or another suitable resolution may be provided.

6. Order Cancellation

Customers may cancel an order subject to the cancellation rules applicable to the order.

Cancellation may not be possible after:

The vendor has accepted the order.
The vendor has started preparing the order.
The order has been dispatched.
The delivery process has started.

If an order is successfully cancelled and a refund is applicable, the eligible amount will be processed according to the applicable payment method.

7. Cancellation by Arhamco or Vendor

An order may be cancelled by Arhamco or the vendor due to:

Product unavailability.
Vendor being unable to fulfill the order.
Incorrect pricing or product information.
Delivery limitations.
Technical problems.
Suspected fraudulent activity.
Operational reasons.
Events beyond reasonable control.

Where payment has already been collected, the eligible amount will generally be refunded.

8. Online Payment Refunds

For orders paid online, approved refunds will generally be processed through the applicable payment provider to the original payment method.

The time taken for the refund to appear in your account may depend on:

Payment provider;
Bank;
Card issuer;
Payment method; and
Processing times of the financial institution.

Arhamco does not control the processing time of third-party financial institutions.

9. Cash on Delivery Orders

For Cash on Delivery orders, no online payment refund will be available for an amount that was never paid.

If a customer has paid for an eligible COD order and a refund becomes applicable, Arhamco may request appropriate information to process the refund.

10. Partial Refunds

If only part of an order is affected, Arhamco may issue a refund for the affected product or applicable amount rather than refunding the entire order.

For example, if one item is missing from a multi-item order, the refund may be limited to the value of the missing item.

Applicable delivery, platform, or other charges may be treated separately depending on the circumstances.

11. Refund for Failed Payment

If your bank account, card, or payment method has been charged but the order was not successfully created, the transaction may be automatically reversed by the payment provider.

If the amount is not reversed within the applicable payment provider's normal processing period, please contact Arhamco support with the transaction/reference details.

12. Non-Refundable Situations

A refund may not be provided where:

The customer ordered the wrong product.
The customer changes their mind after receiving the product.
The product was damaged after delivery due to customer handling.
The customer provided an incorrect or incomplete delivery address.
The customer was unavailable to receive the order.
The customer refuses delivery without an eligible reason.
The claim is fraudulent or misleading.
The customer fails to report an eligible issue within a reasonable time.
The product has been used, consumed, altered, or disposed of before verification, where evidence is reasonably required.
The issue is caused by circumstances outside Arhamco's or the vendor's responsibility.

Nothing in this section limits any rights available to consumers under applicable law.

13. Refund Request Process

To request a refund, customers should contact Arhamco through the available customer support channels.

Please provide:

Order number.
Customer name.
Product name.
Description of the issue.
Photographs or other evidence, where applicable.
Payment/transaction details, where relevant.

Arhamco may review the order and contact the relevant vendor or delivery partner before making a decision.

14. Refund Approval

Refund requests are reviewed based on the circumstances of the order.

If a refund is approved, Arhamco will initiate the refund using the applicable refund method.

Approval of a refund does not necessarily mean that the entire order amount will be refunded.

15. Refund Processing Time

Once a refund is approved, processing will normally begin within a reasonable period.

The actual time for the amount to appear in the customer's bank account, card, wallet, or other payment method may vary depending on the payment provider and financial institution.

16. Promotions, Discounts, and Coupons

If an order contains a promotional discount, coupon, cashback, or other offer, the refund amount may be adjusted according to the terms of that promotion.

A promotional benefit may not be refundable as cash unless specifically stated otherwise.

17. Vendor Responsibility

Because Arhamco is a multi-vendor marketplace, vendors are responsible for the quality, availability, packaging, and fulfillment of the products they sell.

Arhamco may assist customers in resolving eligible product and order issues.

Where appropriate, Arhamco may take action against vendors that repeatedly fail to meet applicable quality or service standards.

18. Fraud and Abuse

Arhamco reserves the right to investigate suspected refund abuse, including:

Repeated false refund claims.
Manipulation of order information.
Submission of fraudulent evidence.
Abuse of promotional refunds.
Multiple accounts created to obtain unauthorized refunds.

Where fraud or abuse is reasonably suspected, Arhamco may restrict refunds, suspend accounts, or take other appropriate action, subject to applicable law.

19. Changes to This Refund Policy

Arhamco may update this Refund Policy from time to time.

Any updated version may be published through the Platform with a revised “Last Updated” date.

20. Contact Us

For refund-related questions or requests, please contact:

Arhamco

Email: admin@arhamco.com
Website: www.arhamco.com